rotate to pportrate please

Intuitive.

Design.

Simple Serial Number Search

It couldn’t be simpler…Enter the first 5 digits of the appliance serial number to find Generic documentation relevant to the machine you’re working on. Find Service reference, Technical and Troubleshooting manuals within seconds.

Smart User Experience

Intelligent design of our User Interface brings fast switching between documents and minimal document load times, simply login and begin taking advantage of a smooth user experience. 

Informative Document Library

A carefully curated document library. Technical Manuals, Troubleshooting and Service reference documentation available to view, complete with annotations and guidance notes within easy reach. 

Instructional Video Library

A picture speaks a thousand words…which is why you have access to a vast and growing library of instructional videos performed by RATIONAL themselves and CombiliftPro experts alike.

Device.
Responsive.

Compatibility

Windows

iOS

Android

mac OS

The CombiliftPro App can be installed on various device operating systems with the latest updates* including, Android (with Chrome), iOS (with Safari), Windows (with Chrome or Edge) and macOS (with Chrome).

If you’d prefer not to install the App, you can still access the browser app simply using your prefered browser however, on portable devices such as phones, tablets and laptops, we highly reccommend installing the app for a smoother, less cluttered user experience. 

*CombiliftPro may not function as expected on devices using an operating system that is no longer supported or updated by the manufacturer.

Install the App to get started.

Powerful.
Functionality.

A Rich Document Browsing Experience. 

View your documentation with clarity and usability, Pinch & zoom, Page number navigation, Page rotate, Page Content Search & Highlight, Document location memory, Speedy load times and more.

Available for all platforms, Mobile, Tablet and Desktop.


Clear Technical Annotation.  

An impressive level of additional technical knowledge and clarification is provided through technical annotations written by Expert RATIONAL technicians with more than 20 years hands-on in the industry.

Accessible directly on the page whilst preserving your current document position,  these annotations will provide additional guidance notes to point you in the right ‘Fault First’ direction, and even to a specific page within a document.


Quick Document Switching.  

Open two documents simultaneously and switch between them quickly to provide you with a clear and accessible method of fault finding.

Imagine opening the service reference AND the relevant troubleshooting guide complete with annotations and being able to switch between each document quickly without re-opening and closing each time on the same device…now you can! infact, you can have an instructional video open as well, while discussing with an Expert technician via the
Active Assist chat*.


Real Time Support – Active Assist

We know how valuable your time is.

With 
Active Assist built in, CombiliftPro can assist you quickly with clear, concise, and correct knowledge backed by RATIONAL Experts.

In a low signal area? no problem! with
Active Assist chat you can avoid the pain of poor quality phone calls and obtain the information you need with speed and clarity though text chat. Send images, short videos, receive required machine software or other required files. Once you’re done, email the conversation transcript to yourself or third party for future reference or end the chat.

Simple. Effective. Referenceable. Real World Support.

Currently available between 9am – 5pm, Monday to Friday, Excluding Bank Holidays

Offline Support.

Going to be at a site with an un-reliable data connection?

Open the relevant documents for the serial number of the appliance you’re due to work on in each screen prior to losing your connection, and continue to view the entire document and any accompanying annotations while offline. Simple.


Install the App to get started.

Count on.

Experience.

More than 20 years hands on, in the field knowledge, available within CombiliftPro

0
Hands on experience
0
OF APPLIANCES
0
of kitchens

Solid. 
Foundation.

2002

Combico UK

Steve Weston, already 23 years technical experience in the food industry, becomes the founder of Combico UK. A regional Service Partner for RATIONAL in the UK, focussed on the installation and lifetime service and maintenance of the range of SelfCooking Centres and Combination Ovens manufactured by Rational Ag of Landsberg Germany. 

2007

Becomes a Spares Partner for Rational in the UK

2010

Launch version 2.0 of the PTP system

Originally conceived in 2008 as a simple document access and management solution to offer customers, it quickly became evident there was a need for a parts identification, and purchasing system to complement the documentation. With this in mind, version 2.0 of the Parts, Technical, Purchasing (P.T.P) system was deveoloped and used within the industry, the concept eventually adopted and deveoloped by the manufacturer. 

2011

Becomes a Training Center for Rational accros the UK

Steve Weston becomes the lead trainer for Combico UK, applying a vast knowledge deveoloped across years within the industry working specifically with RATIONAL Appliances, passing his knowledge on to other technicians in the industy requiring official Rational Technical Training.

2011

Awarded RSP of the Year

2012

Awarded RSP of the Year

2013

Awarded RSP of the Year

2014

First Choice Catering Spares Aquires Combico UK

Steve Weston continues his role as Trainer for Rational Appliances on behalf of First Choice Catering Spares (now Parts Town UK).

2015

Combilift UK

Established by Steve Weston, the team at Combilift UK direct its focus to developing a handling solution designed to resolve the appliance lifting challenges repeatedly encountered in the commercial catering industry, creating the first Combilift CL1 Safe Lifting machine. Meanwhile, Steve continues to train technicians on behalf of First Choice Catering Supplies (now Parts Town UK)

2018

Returns as a regional Service Partner for Rational UK

Focussed once again on the service and maintenance of Rational Appliances across the region, and the complete repair and refurbishment of damaged, and used appliances on behalf of Rational UK, Steve continues to train technicians on behalf of First Choice Catering Supplies (now Parts Town UK)

2022

Repair and Refurbishment Center for Rational UK

Continuing his role as trainer on behalf of First Choice Catering Supplies (now Parts Town UK), Combilift UK is now focussed solely on the complete repair and refurbishment of damaged, and used appliances on behalf of Rational UK, 

2024

CombiliftPro

Whilst Steve Weston continues to perform his training role with Parts Town UK (Formerly First Choice Catering Spares) and Combilift UK, former IT Manager and Web Developer for Combico UK, Rob Elliman joins Combilift UK as Operations Manager to assist with and manage day to day functions. During this time Rob and Steve recognise a need within the industry, CombiliftPro is in development…

Install the App to get started.

Install the app

Click the button below to install the app on your Laptop or Desktop computer.

Scan the QR code below to install the app on your iPhone or Android smartphone.

Check device compatibility here

Frequently asked questions

Or contact us at any time
Do I need a Data connection to use the app?

Yes, and no!

If you are likely to be at a site where poor or no data connection is expected we reccommend pre-loading the documents relevant to the machine you are expected to work on whilst you have a good connection.

Once your chosen documents are loaded in the screens you will not need a data connection to continue browsing them, and annotations will continue to be available.

Functions such as Active Assist and video viewing will not work without some form of data connection but will become available again once a data connection is present. You may need to refresh screens using the refresh buttons provided on each screen.

How do I know if I’m offline while using the app?

A notification at the bottom of the screen will inform you.

Can I download documents and videos to my device?

Currently the option to download documents and videos directly to your device is not available.

Can I upgrade to use active assist once I’m in the app?

Yes! If you would like to upgrade simply head to your profile while in the app and choose from the available options.

Can I downgrade if I’m not using active assist?

Yes, of course! Just head over to your profile while in the app and choose from the options available.

How do I cancel my subscription?

No problem, although we’ll be sorry to see you leave. Head over to your profile, select ‘Edit Sub / Payment Details’ button and select ‘Cancel’ underneath your active subscription.